How to Best Educate Your Patient for their Upcoming Surgery
Schedule A Consultation
When you schedule a consultation for surgery, you will start talking your patient through the entire process. This is the appointment where you can answer questions, offer pointers of your own, and talk about the technology that will be used. As you educate your patients, you should write down anything they need to know, give them a packet that will help them prepare, and schedule their surgery date.
Explain The Procedure
You must explain the procedure so that your customers know precisely what will happen when you do the surgery. your patients deserve to know how the surgery works, the technology you will be using, and about how long the surgery will last. Your patients might ask about things like scars and recovery, and you can explain recovery once you have gone through the whole procedure. If you are performing cosmetic surgery, you an use a computer model to show your patient what their body will look like when the procedure is finished.
Talk About Recovery At Home
You can talk to your patients about recovery when you bring them in for their consultation appointment. The patient needs to know if they should have someone drive them to the appointment, and they use have a checklist of things to do at home to recover. You must send a package home that has all the tools your patient will need for recovery, and you should have a list of doctor’s orders that they can follow. Include your contact information or the phone number of a nurse who can answer questions during recovery.
Make Sure Insurance And Payments Are Handled
Insurance and payments should be handled before your patient goes through the surgery. When a patient is having a complex surgery done, their insurance may pay for everything. If the patient is having an elective surgery done, they will need to pay ahead of time or set up a payment plan. Your office may even offer financing options that will help your patients pay for their surgery.
Tour The Facility/Hospital
When you are planning a surgery for your patients, you should give them a tour of your office or the facility where the procedure will be completed. Patients that are given a tour often feel at ease because they know what to expect. Plus, the person who will drive them to and from the surgery will know what to do.
Remain Open To Communication
Some patients may have reservations about their surgery even after they have talked to you about it. You should leave the lines of communication open so that your patients can ask you more questions or learn about things that they might not have thought about during your consultation. You try to tell your patient everything they need to know, but that does not mean that the patient will be comfortable with the process right away.
When you are setting up a surgery for your patient, you need to talk the through the whole process. Your patients need to know what each surgery entails, and they need to have a chance to talk to you about the surgery so that they can be ready. Plus, you need to take care of things like insurance and payments. You must explain recovery, and you need to give your patients someone they can contact during recovery. A surgery will be much more successful when both parties are on the same page.